- Consumers may please note that after successful payment, the Vend Code will be generated instantly.

- There is a possibility of link getting disconnected during returning from BANK after successful Bill Payment, Vend Code may not be generated instantly. However, the Vend Code will be generated automatically as soon as the link is established.

- In such case, please re-login after some time and check if the Vend Code has been generated by clicking the Generate button

- Please do not press the back button or refresh your browser during the payment process.

- In case of delay in generation of vend code please email in mepdcl.shillong@gmail.com mentioning Consumer No, Transaction No and Payment Date.

- In case complaint is not addressed beyond two days, please call 08761053781.

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